Frequently Asked Questions

Do I need technical skills?

No. We pre‑configure the unit; you plug it in and install our mobile app.

Will it work with iPhone and Android?

Yes—our app supports both platforms with automatic background upload.

Does it handle RAW photos?

RAW, HEIC, JPEG, 4K video—Sky Archive stores them all.

How secure is remote access?

Remote connections use end‑to‑end encryption and can be turned off entirely.

What if the device breaks?

We offer optional onsite support and cloud‑to‑home migration services.